IATI Standard launch support site

Published by: Web Admin on the Monday, April 18th, 2011 - 1 Comment

Today sees the launch of the IATI Standard support site. This eagerly awaited site complements the IATI Standard website, offering users the chance to ask the IATI community questions.

If you haven’t already heard about the International Aid Transparency Initiative (IATI), or the standard, you can catch up here.

We’ve already seen a surge of interest in the support site, which enables you to ask questions on any aspect of publishing to IATI or using IATI-formatted data. You can also offer suggestions for improving the standard, along with any new ideas you might have for how IATI data can be analysed or made into funky visualisations.

Once you’ve asked a question, we’ll send you a confirmation email and a ticket number. You can use your ticket number to track the progress of your question or to chase us for more information.

To get started, you’ll need to quickly register with the site. You’ll then be able to post questions and ideas in the Knowledge Base area. If you want to start a discussion you can post a new topic here too.

Knowledge Base

The Knowledge Base acts as a complementary manual to the main IATI standard site. Here you can search through news, queries, ideas and discussions relating to the standard.

We’re still developing this content, so please bear with us and offer any suggestions you might have for improving this area. Once we’ve answered your questions in a satisfactory way we’ll post the information to the Knowledge Base so that others can benefit from your query.

To get a feel for all of this why not visit the Knowledge Base first, where you can browse without having registered.

You can still email us your query; just click on the blue support tab on the right hand side of the IATI Standard home page, or contact support@iatistandard.org and we’ll automatically open a ticket for you on our help desk.

We hope you find this site useful. It’s here to offer support and clarification on the standard, so the more you use it the more you’ll benefit, in addition to helping future users.

Enjoy!

  • Peter

    Having setup a ticket system, why do you allow people to submit queries by email?

    Isn’t that like asking people not to use the new ticket system?

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